Created By:	BillieLeBlanc	Last Reply:	BillieLeBlanc
Priority Level:	[High]	Status:	[Open]
Created:	9 years ago	Last Updated:	9 years ago
Department:	General	Replies:	0

Approximately 6 weeks ago we opened a new account at Citibank . We received our checks and proceeded to write several checks. We were then notified that our new account was frozen due to some new rules which had something to do with terrorism. They did pay the two checks that were written. After four weeks of waiting for the stop on our account to be lifted, I visited the bank and spoke to the branch manager. He was anything but forthcoming. I asked why our account had been blocked and he advised that he could not give me that information, that it was new bank policies. He also could not advise when the block would be lifted!

This account is for a United States Veterans auxiliary, I hardly think that terrorism would be a likely possibility. The manager did offer to release the funds so we could take the account to another bank. This would not be convenient for the people that need to use it and we would then have to start all over with new checks and account numbers. So much for customer service.

CONTACT THIS BUSINESS Read the replies to this ticket Write a review about Citibank! Create a support ticket for Citibank! Watch videos More Citibank reviews, complaints, compliments and support tickets

BUSINESSES REPLY HERE This company has partnered with MeasuredUp and uses it to answer your customer questions! Get the Free Customer Service Excellence icon for your site Click here to take the pledge

There are no replies yet.

• CITIBANK ATM
• Customer Service
• Bad Service... Wiring take more than 24 hours
• Account information you sent just waiting for hackers
• Personal loan
• Citibank keep making mistake
• stop
• Over 600 Dollars in Overdraft and NSF Fees Charged because of Paypal
• supported reported scam
• Failure to credit my account within a week
• Multiple service failures more fees
• Home Depot Card
• Making a Credit Card Payment at a Citibank Branch
• Citi Bank Harassing
• Poor Customer Services
• Home Depot Credit Card Services

More

• Service Member deployed Overseas
• Citicards Has Practice of Delaying Posting of Payments and Credits
• Citi Bank customer service
• unexpected bad services
• Unprofessional Teller Jazmin Recarey
• Void transactions
• Beaumont California rude teller and not to bright
• Home equity policy and practice
• Unethical Late Payment Fee
• Duped by Citibank
• Citibank Consumer Complaint
• citi bank credit card
• Mountain View Branch- Marie Sylvestre
• Unprofessional customer service

• Unfair business practices
• Unfair business practices
• A scam pop up about my "frozen" att email account
• Great Value Frozen Peas
• Frozen dead flowers delivered twice
• Mercari deleted my account by accident!!!!
• us bank, fraud department run around, money held hostage
• Frozen steamers
• Frozen would not be good!
• frozen vegtables
• Club fitness cancelation fee
• Bank of America personal account
• closed my account with money still in it.
• Expensive frozen coffee
• 1800flowers.ca basket
• Account Freeze

More

• Bait and switch!
• what a bad company
• Low Carb cheesecake
• Unable to find Louis Rich Frozen Ground Turkey
• Ultimate Toppings?
• Frozen bank account
• 401K loan check deposit made Chase to close account
• Stay away from this card!
• I recently had a problem with...
• Frozen food ordering - Gardein
• Frozen account
• GE freezer ice maker not working / frozen food not frozen!
• Frozen Hot Chocolate? I Think NOT
• RESTRICTED ACCOUNT