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Citibank Support Ticket - frozen account

Citibank Support Ticket

frozen account

Created By: BillieLeBlanc's Picture BillieLeBlanc Last Reply: BillieLeBlanc's Picture BillieLeBlanc
Priority Level: [High] Status: [Open]
Created: 4 years ago Last Updated: 4 years ago
Department: General Replies: 0

Approximately 6 weeks ago we opened a new account at Citibank . We received our checks and proceeded to write several checks. We were then notified that our new account was frozen due to some new rules which had something to do with terrorism. They did pay the two checks that were written. After four weeks of waiting for the stop on our account to be lifted, I visited the bank and spoke to the branch manager. He was anything but forthcoming. I asked why our account had been blocked and he advised that he could not give me that information, that it was new bank policies. He also could not advise when the block would be lifted!

This account is for a United States Veterans auxiliary, I hardly think that terrorism would be a likely possibility. The manager did offer to release the funds so we could take the account to another bank. This would not be convenient for the people that need to use it and we would then have to start all over with new checks and account numbers. So much for customer service.


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