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Citibank Support Ticket - Too much time for a quick question

Citibank Support Ticket

Too much time for a quick question

Created By: HopeToImproveCustSv's Picture HopeToImproveCustSv Last Reply: HopeToImproveCustSv's Picture HopeToImproveCustSv
Priority Level: [Low] Status: [Open]
Created: 7 years ago Last Updated: 7 years ago
Department: General Replies: 0

I have a property damage insurance check that needed to be endorsed by Citibank . After finding the branch closest to me, tried to contact that branch to ensure that if I traveled the 40 minutes to them that they would be able to assist me.

I spent at lead 5 minutes with the operator due to: a. operator was difficult to understand b. had to explain why I wanted to contact the branch directly.

Also the property department at Citimortgage couldn't look up the branch closest to me; they could only provide me with an 800 number.


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