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Citibank Support Ticket - Service Member deployed Overseas

Citibank Support Ticket

Service Member deployed Overseas - Credit Card

Created By: dbrandt7891's Picture dbrandt7891 Last Reply: 's Picture
Priority Level: [Emergency] Status: [Open]
Created: 3 years ago Last Updated: 1 year ago
Department: General Replies: 1
Product: Credit Card

My Citibank preferred thank you card is blocked for supposed fraud. The fraud dept. manager Ken operator number SLNY9 says the only way I can unblock my account is to verify a US number from a friend or relative that I live in a different country. I don't have this in the states because my husband and I have lived overseas for the last 6 years. There has to be a way to support deployed service members when we are fighting overseas instead of making us worry about how we are going to pay our bills. He was incredibly rude and said that being a service member was just my interpretation of it and that it had nothing to do with the issue. When I said it had a lot to do with the issue since I am deployed overseas he acted as if I was just being difficult.


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