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Citibank Support Ticket - Service

Citibank Support Ticket

Service

Created By: le5691's Picture le5691 Last Reply: le5691's Picture le5691
Priority Level: [Medium] Status: [Open]
Created: 4 years ago Last Updated: 4 years ago
Department: General Replies: 0

I called Citibank to ask what it would take to cash a check from my mother's estate. I was told I only needed a copy of the death certificate. I went to the branch, waited 45 minutes, and was told I needed more documents and an original death certificate. I asked the officer to write down EXACTLY what I needed. I got all the documents requested. I went back to the branch, waited another 45 minutes, and was told they had to fax the documents to legal. I got a call that I did not provide the proper documentation. They seemed to be very happy that they could not help me. This was the 108th Street branch in Forest Hills.


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