Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
Citibank Support Ticket - Duped by Citibank

Citibank Support Ticket

Duped by Citibank - Other

Created By: SageInsight919's Picture SageInsight919 Last Reply: SageInsight919's Picture SageInsight919
Priority Level: [High] Status: [Open]
Created: 4 years ago Last Updated: 4 years ago
Department: General Replies: 0
Product: Other

I feel I have been caught in a he says/she says slick conundrum that feels like a scam. I have been told by Citibank (Home Depot Division) that they sent me a statement that showed I was in arrears and owed a late fee plus finance charge. I never got that statement – although they said it was mailed out.

I am 72 years old and not once in my life have I ever needed to pay a late fee or finance – I have always paid in full and on time. My credit is great.

A few months ago I was in a home deport store when the cashier suggested I open a Home Depot credit card to get a discount on my purchases. I made one purchase on this account (card) that day and have not made any purchases since. This purchase was for $24.62

Last week (6/5/15) to my dismay I received a statement that had a huge balance of $88.24 and included more than one late fee. On that same day my daughter helped me call customer service – since this made no sense to me. We explained that this was the first statement I had seen with a late charge – and that I had paid online [On April 8th through my bank] when the very first statement arrived. The rep was willing to remove only one late payment. I insisted that we speak to a supervisor, who surely could fix this situation. It got worse from there. Gerry [ID# GH63222] basically said I had to prove I did not get the statement. This is illogical.

How can I prove NOT having something that I NEVER had? Admittedly the online payment may have never gone through – however I never got a statement demonstrating this. Now I owe a late fee that is more than my purchase. I am incensed on how I was treated. To be fair I paid the original balance on the phone with the supervisor, but not the late payment they say I owe. I believe I should not be liable to pay this late fee.


Read the replies to this ticket Read the replies to this ticket
Write a review about !
Create a support ticket for !
Watch videos
More Citibank Reviews and Complaints More Citibank reviews, complaints, compliments and support tickets

Company was claimed This company has partnered with MeasuredUp and uses it to answer your customer questions!
Link to MeasuredUp Get the Free Customer Service Excellence icon for your site
Take the pledge Click here to take the pledge

Share This Ticket

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Ticket Replies

There are no replies yet.
Post a reply for this ticket

login with Facebook and share your reviews

Warning: Do not post sensitive or secret information such as your credit
card number here.

More Citibank reviews and tickets

Similar reviews and tickets


Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
The MeasuredUp Team