Created By:	SageInsight919	Last Reply:	SageInsight919
Priority Level:	[High]	Status:	[Open]
Created:	9 years ago	Last Updated:	9 years ago
Department:	General	Replies:	0
Product:	Other

I feel I have been caught in a he says/she says slick conundrum that feels like a scam. I have been told by Citibank (Home Depot Division) that they sent me a statement that showed I was in arrears and owed a late fee plus finance charge. I never got that statement – although they said it was mailed out.

I am 72 years old and not once in my life have I ever needed to pay a late fee or finance – I have always paid in full and on time. My credit is great.

A few months ago I was in a home deport store when the cashier suggested I open a Home Depot credit card to get a discount on my purchases. I made one purchase on this account (card) that day and have not made any purchases since. This purchase was for $24.62

Last week (6/5/15) to my dismay I received a statement that had a huge balance of $88.24 and included more than one late fee. On that same day my daughter helped me call customer service – since this made no sense to me. We explained that this was the first statement I had seen with a late charge – and that I had paid online [On April 8th through my bank] when the very first statement arrived. The rep was willing to remove only one late payment. I insisted that we speak to a supervisor, who surely could fix this situation. It got worse from there. Gerry [ID# GH63222] basically said I had to prove I did not get the statement. This is illogical.

How can I prove NOT having something that I NEVER had? Admittedly the online payment may have never gone through – however I never got a statement demonstrating this. Now I owe a late fee that is more than my purchase. I am incensed on how I was treated. To be fair I paid the original balance on the phone with the supervisor, but not the late payment they say I owe. I believe I should not be liable to pay this late fee.

CONTACT THIS BUSINESS Read the replies to this ticket Write a review about Citibank! Create a support ticket for Citibank! Watch videos More Citibank reviews, complaints, compliments and support tickets

BUSINESSES REPLY HERE This company has partnered with MeasuredUp and uses it to answer your customer questions! Get the Free Customer Service Excellence icon for your site Click here to take the pledge

There are no replies yet.

• CITIBANK ATM
• Customer Service
• Bad Service... Wiring take more than 24 hours
• Account information you sent just waiting for hackers
• Personal loan
• Citibank keep making mistake
• stop
• Over 600 Dollars in Overdraft and NSF Fees Charged because of Paypal
• supported reported scam
• Failure to credit my account within a week
• Multiple service failures more fees
• Home Depot Card
• Making a Credit Card Payment at a Citibank Branch
• Citi Bank Harassing
• Poor Customer Services
• Home Depot Credit Card Services

More

• Service Member deployed Overseas
• Citicards Has Practice of Delaying Posting of Payments and Credits
• Citi Bank customer service
• unexpected bad services
• Unprofessional Teller Jazmin Recarey
• Void transactions
• Beaumont California rude teller and not to bright
• Home equity policy and practice
• Unethical Late Payment Fee
• frozen account
• Citibank Consumer Complaint
• citi bank credit card
• Mountain View Branch- Marie Sylvestre
• Unprofessional customer service

• How do I trust Citibank
• How do I trust Citibank
• Citibank Not Honoring a Citibank Check
• Citibank clarifies
• CITIBANK TAKES MONEY
• CUDTOMER SERVICE
• Citibank fraud
• Worst bank is Citibank
• Citibank Financial Center #001
• Citibank stating I can't make a complaint when someone that works there is clearly stealing...
• Citi service feedback
• Direct TV
• Absolutely bad
• home equity loan
• Citibank does not investigate fraud on VISA
• Expedia Credit Card

More

• Citibank Did NOT Notify for New Fees
• Citibank keep making mistake
• Citi
• Citibank cancelled my card
• Net Banking Transaction
• INCOMPETENT CITIBANK HOME LOAN EMPLOYEES
• Duped
• Why should I trust Citibank?
• Citibank
• Citibank Sears Reporting late not true for years and will not take it off
• citibank WAS A GREAT COMPANY!
• CITIBANK
• Horrible Customer Service
• Applying at Citibank is a mistake.