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Citibank Support Ticket - Annual fees

Citibank Support Ticket

Annual fees

Created By: mw68goh's Picture mw68goh Last Reply: mw68goh's Picture mw68goh
Priority Level: [High] Status: [Open]
Created: 3 years ago Last Updated: 3 years ago
Department: General Replies: 0

I have been Citigold card holder for more than 20 years. There was no annual fees incurred for the paset 20 years. But I have been shock when I received the May statement that membership been charges. I called up the customer service and been told that there is no waiver for this year for all the customer. I wonder why I did not receive any notice or notify me before the charges. This kind of service given to a royal customer ? I feel dissapointed for this "silent" charges. Citibank need to provide a good explanation on this if want customer willing to pay the charges. Dont ever think of keep quite. We, as a customer need to know every dollar & cent we spend. I am waiting for the explanation ......


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