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Citibank Complaint - Mobile recharge not successful. - mobile recharge
Citibank Complaint

Citibank Complaint

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Mobile recharge not successful. - mobile recharge


Hi, i have recharged through Citibank online portal for my mobile(8123348511) for 251 on 13th of this month(NOV 2014), immediately amount has been deducted from my credit card, but the recharge has not been done and i did not receive confirmation message from docomo, that the recharge is successful. I waited for a day, still the recharge was not done, later i have done the recharge from some local shop. when contacted citi bank regarding the same problem, they simply told that it has to be done from service provider end(docomo has to take care), and they gave me a reference number which has to be provided to docomo customer care(000000165752).

when contacted Docomo, regarding the same problem, they told that no recharge has been done to my number on 13th of NOV, and also they informed that the reference number is invalid. now whom do i need to contact to get my money back????

Never thought recharge was this difficult through online.

regards
Kranthi


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