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Citibank Complaint - Home equity policy and practice - Home equity Loan Policy
Citibank Complaint

Citibank Complaint

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Home equity policy and practice - Home equity Loan Policy


I have been a customer for twenty years. When I go to the local branch I am the recepient of your, we care about you policy as every employe asks if they have satisfied me. What a bull s program. I had a $40,000 home equity line of credit for over ten years.

I have a primary mortgage which I have had for twenty years and never was late in paying. Ocwen LLC made an error and for eight months despite admitting they were wrong reported me as being delinquent on a payment that I did not owe them. I in several messages explained the error they made and sent you a letter with documentation. I gave you all the information you needed to help me resolve the error. All you needed to do was make a single call and ask for confirmation. You did nothing. What should I believe about how you value my business. Esther your policy needs adjustment or your people who call them self home equity bankers are on vacation. Fix it or I am gone. Chase wants me and despite the pain it will be to disconnect direct deposits I will and I will share my experience. I am a retired vp of a fortune 1000. I am extreamly disappointed in your performance. I have sent all the documents to your O'Falon location.


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