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Citibank Complaint - Example: Sears broken washing machineCitibank Banner Says 1 day ready for credit card instead delays, insults and humiliates applicant - CITIBANK CREDIT CARD
Citibank Complaint

Citibank Complaint

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Example: Sears broken washing machineCitibank Banner Says 1 day ready for credit card instead delays, insults and humiliates applicant - CITIBANK CREDIT CARD


I had before Chinese New Year on 31 January 2015 went to 1 Utama Selangor Malaysia Citibank Credit Card Kiosk to apply for a Citibank Platinum Credit Card. I had given my payslip in support and copies of the bank account statement of the previous firm which I am sole proprietor. Sean Yee the executive in charge of the Kiosk informed me that the application would take about 7-10 days. As I stay in the vicinity, I had checked with him from time to time the status after 10 days and he told me that it was in the process. Come March when the application was not yet ready, I checked again and asked them to expedite. It was taking longer than they had promised. I told Sean that I was going to the Philippines in the 3rd week of March and Sean told me that the bank required to see my flight ticket ! That time I had not bought my flight ticket.

I asked them to expedite and on the first weekend of March I asked them about the status of the application and Sean told me that they required my payslip for February as well. The way it was done it was clear that they did not trust my January payslip.

I called Sean again this week and he said he was outstation and would revert when he came back. This morning he called. I expected after all that demanding requirements had been met, he was going to tell me that my card was ready. Instead he said that Citibank required the audited accounts of the law firm which I was working in.My application is a personal application not a corporate application. It is like you applying for a credit card and having to submit the audited statements of Malay Mail.

I have never been so insulted by any bank / party by demanding to produce an airticket one month after their normal and informed processing time. Not trusted on my payslip and now insulted further by demanding something so nonsensical as my firms' audited accounts when my application is a personal one.

If the bank wanted to reject the application, this would spare me the insult of their antics and insulting attitudes. Perhaps Citibank should retract their banners making undue promises and stop insulting and demeaning consumers and applicants.


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