Citibank Complaint

Reviewed by rreed232

All Citibank Reviews

Citibank fraud - Citibank Simplicity

Jan 2015 Citibank charged over $5000 to a local merchant. The merchant didn't use my name, number, security code or zip code. I called Citibank as soon as I saw the statement and was told they were closing my card, filing a fraud investigation and issuing a new card. I contacted the merchant, who was extremely confused, for the reasons stated above. Fast forward to April 2015 when Citibank STILL won't remove the charges, and won't tell me why. Every time I talk to them, it's "2 to 3 business days"... the merchant has attempted several times to run it thru as a credit to be posted, but Citibank doesn't accept it. I am at my wits' end.

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Review Rating: 1 out of 5
Reviewed By: rreed232
Company: Citibank
Product: Citibank Simplicity
Date Added: 9 years ago

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Citibank Complaint