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Citibank Complaint - Citibank Unprofessionalism - Sears/citi bank credit card
Citibank Complaint

Citibank Complaint


Citibank Unprofessionalism - Sears/citi bank credit card

I recently received from a Citibank customer service representative called at phone number 866-510-2761.

I called Citibank Cardmember Services on February 2, 2010 to find out how to deal with a problem I’ve had with a Sears Credit Card that is issued by Citibank. After I had been on hold for several minutes, I was disconnected. I redialed and was connected to another customer service representative who did not identify herself nor did she give me a chance to explain why I was calling and only responded by saying that she does not handle Sears Credit Card calls. I repeated again my reasons for calling and told her that she didn’t hear my question yet. She then proceeded to hang up the phone. This call was made between 5:45 and 6:00 pm (EST) on the date above and I believe was recorded. Needless to say, I am quite frustrated.

The reason why I called customer service. I went to pay my Sears credit card bill on-line when I innocently entered an incorrect account number. I went back and edited the account number and it seemed to have gone through for processing. I was never contacted by Citibank and/or Sears via telephone and/or letter stating that an input error occurred and a payment to Sears was not completed. I was first made aware of the error when I receive an email from Citibank stating I would be charged $39.00 fee for a return check. I didn’t know my Sears bill wasn’t paid until I received the next month’s bill. I received a letter from Citibank stating I should call the 866 number to discuss my issue. Instead of a customer service representative assisting with my main issue (waiving the $39.00 fee), I encounter two (2) uncooperative customer service representatives.

My credit history reflects that I’m diligent in paying my bills and paying them on time. I would like to have the 39.00 waived but Sears is saying that Im new to the account. I only applied to purchase a refrigerator with the deffered interest payments.

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