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Citibank Complaint - Citi Card Merchant dispute - Citibank Mastercard
Citibank Complaint

Citibank Complaint


Citi Card Merchant dispute - Citibank Mastercard

I am absolutely disappointed with Citibank 's Credit Card dispute services as they do not support the consumer when the Merchant fails to meet services rendered.

On 8/27, I purchased an AC and 2 year service agreement from AirTex Services in Mesquite TX. I was told I needed to replace my upstairs AC unit due to the corrosion and failure of the unit; therefore, I purchased a unit for $6741 and was told it includes 10year parts, labor and on Tuesday, 9/2 when I called AirTex to fix the unit due to the AC not properly working the phone just rang and rang. I contacted Citi to dispute the charge as the Merchant AirTex failed to meet the service agreement or warranty they sold me just 5 days prior. Citi initially reversed the charges until they received a response from the Merchant 45 days later communicating they closed their doors and sold their assets to a new company. This new company did not honor the service agreement or warranty sold by AirTex.

Citi the reversed the charges back charging me for work and services that were never going to be upheld. I provided Citi with evidence that shows the cost of the HW (which i was willing to pay for) and the cost of the services; however, Citi chose to still charge me the full $6741. I truly believe that the Merchant was deceptive and knew they were going to be selling and it is unfortunate I fell for it, but Citi supports Merchants with this type of practice. I am out $6741 from a dishonest Merchant and from a Credit Card company that sided with the Merchant based on the selling of the assets. Citi stated the dispute was not grounded based on the Merchants decision to sell and the new owner not upholding the service agreements. In the end, Citi's does not support their mission statement of "Citibank is committed to putting its customers first". Citi does not put their customer first. Citi customer service portrays and takes the position the consumer is wrong -- they are far from "putting their customer first" when they know deceptive practices have occurred.

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