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Citibank Complaint - Are the Citi bank credit officer trust worth? - citi bank
Citibank Complaint

Citibank Complaint

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Are the Citi bank credit officer trust worth? - citi bank


I had a financial crisis and owe citi bank a certain amount. Normally a credit officer will call up to follow up and update me on the amount I'm to pay monthly. I will always have different officer call up and give me different instruction on payment amount. I did abide till recent incident. I was offered for discounted payment plan and to settle the amount I owe within 3 months. However, I didn't receive my pay from the company I'm working for. Hence, there was some delay and had a chat with Janet ong regarding the late payment. She informed me to make the minimal payment on the same day and will extend the payment deadline till end of the week. I made the payment as discussed on the same day and also the full amount by end of the week. However, I received another called and told me that the plan is been revoked and the first payment I made was not counted in to the payment plan. Hence, I am required to make the payment again, although I was promised to get the extension and promised is not been delivered. Since there is a mistake from my side as delay in payment, I will have to pay for my mistake. However, what will happen to the promise made by Janet Ong.

Is citi bank is just an unreliable bank in any form?


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