Citibank Support Tickets All Reviews

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Citibank Reviews

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  • Personal loan

    I'm sending this message because your bank and unprofessional representatives made me mad and very angry!!! First of all, Rashid Shahzad - Relationship officer started my personal loan process more then 3 weeks ago saying that it will take 2-3 days MAXIMUM!!! Lately came Aansa Shoukat and LuisabRamirez, and again Rashid!!! Just wasted MINE and their time!!! All this time they just took my signatures and other paperwork! Very unprofessional!!! They could collect all in one day!!! But they are even do not know what they are doing and which documents they have to collect from the... More...
    (Credit Cards, Finance, Banks)
  • stop

    I have called and I have e-mailed and I am tired of all the time and energy I have to put into making you stop sending me credit cards. Since all my information is suppose to be confidential and you deny getting my information form anywhere, I will start an investigation through the Ombudsmen if you don't stop sending me unsolicited mail/advertising. Jacquelin Balfour Peterborough, Ontario. More...
  • Service Member deployed Overseas

    My Citibank preferred thank you card is blocked for supposed fraud. The fraud dept. manager Ken operator number SLNY9 says the only way I can unblock my account is to verify a US number from a friend or relative that I live in a different country. I don't have this in the states because my husband and I have lived overseas for the last 6 years. There has to be a way to support deployed service members when we are fighting overseas instead of making us worry about how we are going to pay our bills. He was incredibly rude and said that being a service member was just my interpretation of... More...
    (Credit Cards, Finance, Banks)
  • Unethical Late Payment Fee

    Hi, I was surprised on 26th June 2015, on receive a call from citi bank, saying that they are on the process of blocking the credit card, due to non payment of minimum due amount for the last month. Where as I have cumulatively paid more than the total due on my card for the last month. For which the screen shot of my card details as a proof was been attached to this mail sent to CITI Bank on 26th June 2015, also the bank statement also was attached to that mail. Below are the details in brief from the statement of CITI dated 21st May 2015 : Total Amount Due: Rs. 6959.41... More...
    (Credit Cards, Finance, Banks)
  • Duped by Citibank

    I feel I have been caught in a he says/she says slick conundrum that feels like a scam. I have been told by Citibank (Home Depot Division) that they sent me a statement that showed I was in arrears and owed a late fee plus finance charge. I never got that statement – although they said it was mailed out. I am 72 years old and not once in my life have I ever needed to pay a late fee or finance – I have always paid in full and on time. My credit is great. A few months ago I was in a home deport store when the cashier suggested I open a Home Depot credit card to get a... More...
    (Credit Cards, Finance, Banks)
  • frozen account

    Approximately 6 weeks ago we opened a new account at Citibank. We received our checks and proceeded to write several checks. We were then notified that our new account was frozen due to some new rules which had something to do with terrorism. They did pay the two checks that were written. After four weeks of waiting for the stop on our account to be lifted, I visited the bank and spoke to the branch manager. He was anything but forthcoming. I asked why our account had been blocked and he advised that he could not give me that information, that it was new bank policies. He also could... More...
  • Annual fees

    I have been Citigold card holder for more than 20 years. There was no annual fees incurred for the paset 20 years. But I have been shock when I received the May statement that membership been charges. I called up the customer service and been told that there is no waiver for this year for all the customer. I wonder why I did not receive any notice or notify me before the charges. This kind of service given to a royal customer ? I feel dissapointed for this "silent" charges. Citibank need to provide a good explanation on this if want customer willing to pay the charges. Dont ever... More...
    (Credit Cards, Finance, Banks)
  • Service

    I called Citibank to ask what it would take to cash a check from my mother's estate. I was told I only needed a copy of the death certificate. I went to the branch, waited 45 minutes, and was told I needed more documents and an original death certificate. I asked the officer to write down EXACTLY what I needed. I got all the documents requested. I went back to the branch, waited another 45 minutes, and was told they had to fax the documents to legal. I got a call that I did not provide the proper documentation. They seemed to be very happy that they could not help me. This was the... More...
  • late charges and unpleasant encounter

    I didn’t received my June 2014 bill, so I didn’t make any payment that month. So when I received the bill in July, I was shocked to see the late charges and the finance charges. I called Citibank and ask for the june’s statement. Waited 5 days to a week to see that statement. They said they will waived the charges once they received the payment. I paid my bill in full without paying for the late charges and finance charges. August bill came, the late charges and finance charges was not waived, now they charge interest to that late payment. Called them to explain the... More...
    (Credit Cards, Finance, Banks)
  • Citibank bad service and unreasonable late charges

    I didnt received my bill in June, thus no payment was made. A late charges and finance charges was sent to me in July. I called and ask what was the amount in June and query why there was not bill. they mentioned they will waive it once the payment made. I requested to see the breakdown before i can make payment, the bill for june was sent to me a week later. Thus seeing the amount, i made a full payment excluding the charges. August, i got finances charges on the late charges. Called citibank about this issuse, mentioned that they can only do one wavier once a year, so they can only... More...
    (Credit Cards, Finance, Banks)
  • recover funds from closed account

    I recently opened a citi bank account and deposited 5 checks from jobs that i do and 2 of them bounced but i paid the bank back for the 2 which were 320.00&210.00.So the bank manager asks where did they come from and i told him anyway he says we are closing your account and the rest of the funds in the account cannot be returned to you,and your account is being investigated.The man is clearly a raciest and thinks everything is suspect when it was really legit.I need my money so what can i do before i take the police to the bank,they treated me like a dog and they have put fraud on me... More...
    (Credit Cards, Finance, Banks)
  • Service is bad and did not set expectations right

    Every sales is so helpful when they want to make sales out of you by signing the credit card. Eventually, saying that you will receive free luggage after a month you sign up and you can choose the color as well. So I signed then the nightmare begins. I texted the sales person that helped me to sign up and he says that they already send me an SMS for the luggage collection which I did not receive at all. I was wondering why can't they just send a letter instead. Fine! I go to the collection place in Clarqe Quay, Singapore. The collection of gifts is being outsourced to the company... More...
    (Credit Cards, Finance, Banks)
  • authorized signer

    I am trying to have my son removed as authorized signer on my account because he is trying to buy a house and due to both my husband and I losing our jobs we have had to go through a Debt Solution company to settle with our creditors. We have contacted Citibank more than 6 times; by fax and phone. We were told initially it would take up to 21 days and after over a month were just told it could take up to 90 days, How is it that he can be added as an authorized signer in one hour without giving any information but his name and it takes up to 90 days to remove him?? Neither my son nor I... More...
    (Credit Cards, Finance, Banks)
  • Issue in ECS

    Hi Team, I am having personal loan in CITI Bank and Loan No: LGGBA26530891, there is a problem in ECS for EMI and every time they are asking me to do manual payment through online. It is very difficult to me to do every time, I have given all valid documents for ECS facility and you people are failed to do ECS for EMI, and they are creating problem to me every month. Even I have called to customer care for couple of times and unfortunately I am not getting proper response from them, So please resolve this issue ASAP. Thanks, Sainath 9742310727 More...
    (Credit Cards, Finance, Banks)
  • Won't Admit Fault

    Citibank Online Bill Payment Software changed the address and zip code of my payee to some stored value that was wrong. My bill payment was returned by the Post Office and I received a LATE notice. Now Citibank will not admit fault and will only claim that I input the wrong values. This started off as a small problem but escalated into a life of its own when I realized that Citibank will only find itself faultless and call me a liar. Repeated employees and managers have taken this stance. It is not correct. More...
    (Credit Cards, Finance, Banks)
  • Credit Bureau

    I am writing concerning derogatory information reported to all three Credit bureau on a past account that I paid through a program. I am requesting that your agency submit to all three agencies to have the derogatory information and judgment removed from my credit report as agreed. It was reported to the other 2 agencies as paid but the judgment still remains with all three credit reporting agencies. Please investigate this matter and get back with me once this is resolver. Thank you for your time and considering this matter. Emial: Citibank account: 54241808****4824 More...
  • Card is not processed

    Hi, I am from Chennai, Verizon Data services. I applied for credit card and rep collected all signed docs from me. Now they are saying that docs are not on local address and need a proof on this. I recently relocated from Kerala to Chennai, I have no local address proof, but provided office ID and other details. Still they are holding the request on this matter. It is very bad as they already collected signed docs. I need at least return my docs or process request. Thanks, Abdul More...
    (Credit Cards, Finance, Banks)
  • replacement card

    I was issued a prepaid card in Tallahassee fl where I donate plasma. I misplaced that cards in July. I called Citibank prepaid card services for a replacement card. After the 7-10 business days I did not get the card so I returned a call to them. I had failed to give them my apartment #. This was discovered on august 17th. I corrected the mistake and was mailed a new card on august 22nd. As of this writing I have not received the card. I called them today they have no ideal what happen to the card. Told another being mailed must wait 7-10 days. I need my card. They should help consumer.... More...
    (Credit Cards, Finance, Banks)
  • Need Proper Answer Or Credit Card

    Hi Team , This is regarding :- Date :2013-08-29 17:29:29.0 Ref no :13082920919 I need proper answer , why my card has been rejected , even I was not interested to apply but your executive has forced me to apply and told me that your has been already approved by City Bank they have list of approval of card member , just you need to submit the current document . Even I have message communication with your executive , in that he /she confirmed that ( I have confirmed with my manager you will receive the card and we have already checked your civil score ) . Then why it... More...
    (Credit Cards, Finance, Banks)
  • Rip Off Pre-Paid Cards

    I received my Citi Visa Rewards Pre-Paid card for a rebate of $10.00 from Novartis Animal Health. I activated the card, and went to the store to use it.I selected "credit"for the transaction; and the card was rejected! The cashier tried it for me,and it came up "rejected"again! The Manager,then ran the card through another terminal,and it said there was "$ 0"(zero)dollars on it!Thank You Citi, for mailing me a Prepaid card with nothing on it... More...
    (Credit Cards, Finance, Banks)
  • New Rules for Virtual Account Numbers

    This morning I logged into my desktop Virtual Account Number app and got the "Delivery Options" window. I called customer support and she said it's a new security feature. As she explained,before I can generate a virtual account number, I have to receive a phone call, copy down an identification code (up to 10 alpha- numeric characters) and then type it into the app before I can get a virtual number. AND the ID number is only good for 10 days. In my opinion this isn't a good policy nor is it a good security feature. It;s a bad policy because it's a PITA for... More...
    (Credit Cards, Finance, Banks)
  • Account Paid Off On-Line - Still being billed

    I paid off both the citibank accounts I had online. One was no problem. The other I am being charged interest and late fees for not paying the interest on the account that was settled in full, on-line. This is now the third month they are doing this, now up to $65.65 even though I called as soon as this first happened and was told the account would be cleared. When it wasn't cleared and I called again on the next added fee and billing, I was again told it would be cleared. I just got a third bill for the amount shown. I need help. This sin't about $65.00. It's about... More...
    (Credit Cards, Finance, Banks)
  • CITI debt escalation customer service

    I recently had an issue trying to authorize a transaction made with my debit card on Friday June 21. I had to make 3 calls to CITI. The first call was to regular customer service and the other two to the debt escalation line. Call number 1 on June 21 ended with the customer service person said that there was no trace of the transaction or that it had been declined, but gave me the number of the debt escalation people. Call number 2 on Sunday June 23 ended with the agent saying that the transaction went through. Call number 3 Monday June 24: The agent finally said the transaction was... More...
    (Credit Cards, Finance, Banks)
  • Reissue check

    Background I closed my account on January 2012 and I was told that the check that they gave me was valid for 1 year. I deposited the check 7 months later but I was told that the check was now stale and I couldn’t get my money. My Response I called CitiBank and they said to write a letter to reissue the check. I wrote letters including all the details of the account and proof (SSN, current country Driver License, copy of Bank Statement, copy of the check) and asked them to email me when they have received the letter. What I did: November, 2012 - Sent 1st letter pack to 100... More...
    (Credit Cards, Finance, Banks)
  • Citibank/Identity Monitor Scam

    I canceled my Citi ATM card several months ago. At the time, I asked if there was anything I needed to pay or do, to settle up and be done with the account forever. They said no. Fast forward several months, at which point I learn they have continued to charge me for some kind of "identity monitor" protection on the card, plus tons of late fees and interest, even though they never told me I had to cancel the identity monitor separately from the card. I have been fighting this for months, trying to lodge a dispute/complaint. Every time I call, I spend an hour on hold,... More...
    (Credit Cards, Finance, Banks)
  • Refinance

    We are going through a refinance right now and our Loan officer at Citi told us it would take up to 90 days. It's been almost 5 months and we still get no answers! They've given us several dates as to when the underwriter will get to the file and nothing. We have asked to talk to a supervisor or manager and no response. They keep saying we're hoping the underwriter will get to your file next week which they've said 10 times. This is unacceptable. We would have chosen another bank if we knew this is how they would handle our business. I'm shocked at how many... More...
    (Credit Cards, Finance, Banks)
  • student loans

    From the start, I have not had a pleasant experience with the student loan department of Citi Bank. I graduated college in spring of 2011, and therefore expected to begin repayments 6 moths after that. However, upon sending them a change of address, I never got anything from them. Visiting with my parents one day they told me they had gotten a letter from them (they are my cosigners) that stated I was 3 months behind on my student loan repayment. I called to sort the issue out and to try to work something out. They did not care that I never received notice and I had to pay the past due... More...
    (Education, Schools)
  • No $ EVER loaded/Waiting since JULY!

    I got BURNED at the BLOOD BANK! I was flat broke this past July 2012 so I sold my blood. I am fighting for custody of my Granddaughter & lawyer's are expensive. Her in Medford,Oregon CSL Plasma has partnered with Citybank / Citigroup as their method of paying desperate people like me. CSL Plasma deposited $40.00 on 7/29/12, $50.00 on 8/2/12 and $40.00 on 11/14/12 but I have never been able to use the card. They keep blaming it on CSL but I know they are just giving me the runaround. Every time CSL says the will do something; provide me with written verifacation, call me, or follow... More...
    (Credit Cards, Finance, Banks)
  • closed my account

    Citi bank opened up an account for me and for a while it was fine. All my payments were made on time. I was laid off for a week and needed to get a cash advance, which according to them I could do. Then they denied my transaction, I even called them first and told them what I was doing and they kept me on the phone for about 35 or 40 min asking all sorts of security question. Which I completely understsnd...but when you amnswer EVERY question correctly and I did answer every on they still wanted to ask the same questions over and over again. I told them not to worry about it Discover would... More...
    (Credit Cards, Finance, Banks)
  • Unfair and Deceptive Acts

    Dear: Chief Compliance Officer, Office of the President Resending this because Nothing has been done by CitiCard!!! And after a rude CSR called me today, basically hanging up on me and further frustrating me. In late 2009 I entered into a temporary payment arrangement to pay down my Citi credit card balance on Account ending in XXX…this was from an Offer mailing you sent me. At the end of the payment arrangement, I was notified that I qualified to have my account re-opened and available for use. I was told to complete 2 regular payments after the close of the payment arrangement... More...
    (Credit Cards, Finance, Banks)

    Citibank employees are skilled and trained in fraud prevention yet I cashed 3 money orders with the tellor having suspension of fraud and allowed funds to be available immediately. I owed Citibank 2670.00 went to the branch with 3000.00 and left with a balance of 1384.14 still oweing Citibank 870.00 and my acct. Was active I called Citibank to see if a check had cleared 20 days later. I was told yes by the manager and 4 days later the check was returned. More...
    (Credit Cards, Finance, Banks)
  • Pre-Approval is a Lie

    CitiBank Pre-Approved Refinance under the Obama plan is not Pre-Approved in the sense like credit card offers are Pre-Approved. I could have missed a payment per instructions of the notary then thrown my perfect payment off when this loan did not go through. The staff all along the way is clueless as to what is required to approve for this "Pre-Approved" offer. I was told twice that I do not need to verify employment, yet they needed a ball park figure of my income and the exact amount is not required because it's insignificant anyway, but that's not the case.... More...
    (Credit Cards, Finance, Banks)
  • Citibank collection agency United collection Beareau, UCB

    Regarding your outside collection policy, United Collection Beareau in Florida. Will make sure to file complaints to every agency that I can, educate consumers to file law suits against them so the can go out of business, also attack Citibank because you keep giving them business even that you know they are violating rules and harassing your own customers, I contacted your rep in Saint Agusting, Fl and his voice mail is full or don't respond to voice mails, I guess is because the vice president of UCB is giving him something like she does to every other person including the owner.... More...
    (Credit Cards, Finance, Banks)
  • Avoiding Foreclosure

    This ticket has been resolved or replied to by this company. I sent this email to Mr. Vikram Pandit: As CEO of Citigroup (and I have cc'd other Executives who should read this email for themselves) - I thought you would be eager to be made aware of the strong arm tactics your bank is using in regards to consumers who are trying to avoid foreclosure. I have a 650 Credit Score, have missed 2 payments on my house loan (both in last 45 days), lost my job for 7 months and now have a job paying me 40% of what I made previously. My new job is in a different town and I cannot afford to continue making a house payment on my vacant home and a rental... More...
    (Credit Cards, Finance, Banks)
  • Too much time for a quick question

    I have a property damage insurance check that needed to be endorsed by Citibank. After finding the branch closest to me, tried to contact that branch to ensure that if I traveled the 40 minutes to them that they would be able to assist me. I spent at lead 5 minutes with the operator due to: a. operator was difficult to understand b. had to explain why I wanted to contact the branch directly. Also the property department at Citimortgage couldn't look up the branch closest to me; they could only provide me with an 800 number. More...
    (Credit Cards, Finance, Banks)
  • Credit Card Canceled

    We have been a Citibank/Sears Master Card holder for 11 years with a Platinum status. We never missed a payment. Our Citibank/Sears card was canceled becuase when we made payment we would go down to Sears and make payments with cash. We were given no warning, no letter or call just canceled. when we asked why they said it was because we paid our credit off in cash and "that was unusual". We lost over 15,250 rewards point and were told that there was no way to reverse the decision. More...
    (Credit Cards, Finance, Banks)
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