Citibank Consumer Complaints All Reviews

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Citibank Reviews

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  • Poor service @citi bank.



    11pm @night I saw online that my tax return was sent to my bank it's then I realized that I gave the irs a wrong account number because the money wasn't credited to my account so I called the bank, that was the worst mistake I made in my life the service was poor , I offered to give the citi bank rep the same number that I gave to the it's so atleast she could check to check and see if the poor service belongs to someone else , but she refused I've been with citi bank for a little over a year but as soon as this situation is over I'm closing that accout poor serviceo More...
    (Credit Cards, Finance, Banks)
  • What a rip-off from city bank on home depot credit cards



    I had a home depot credit card for 8 years until this morning, the card had been dormant for over 6 months. I spent $41 on the card, sent in $26 via BOA bill pay meant to post on the 4th but did not post until the 8th. Citi charged $35 for non payment. So the next bill payment of $20 was not enough to cover their required payment of $35 plus whatever charges. I called in to speak to the customer NO SERVICE and I was told it was company policy to charge $35 for non payment of bills. I tried to reason with the but that was company policy so no change. The long and short of it is that the... More...
    (Credit Cards, Finance, Banks)
    Borash124's Picture   Borash124    0 Comments   Comments
  • citibank worst of its kind. nothing but misery and frustration



    I have had an account with citibank for a year now. it started out with they couldnt get my address changed. that itself took me 4 month. this is a join account but the other person couldnt remember the pin so we had asked for the pin to be sent 5 times(we still do not have it) since last Dec. its end of March right now. they keep on saying we sent it but it never comes. during that time, they altered my my address that I had to rectify the situation three time. what made it worse was we could not get into our account since they altered our security answers and we had to fedex them.... More...
    (Credit Cards, Finance, Banks)
    pochi00's Picture   pochi00    0 Comments   Comments
  • email spamming from CitiBank



    The city bank account (owner : Sangram H. Ghatage) is linked with my email address mailsangram@gmail. Due to whcih I am getting so many emails about the transactions. And no any email contains the details where and how I can raise the complaints regarding removing my email address from that account. Though the funny part is- email says - "If you are not the intended user, please inform us." (no details provided) and also says- "You can not reply this email" :-) More...
    (Credit Cards, Finance, Banks)
    sangramp88's Picture   sangramp88    1 Comments   Comments
  • Website designed for your failure



    Citibank has created a website that only works with the most modern Mac, and Windows operating systems. Which makes my life very difficult. I have an old mac laptop and work exclusively with linux at work. Customer service has told me the issue happens is because I don't have cookies enabled. BS! Try using any browser for 5 minutes with out cookies the internet is useless with them turned off. It seems like it would be simple enough to do automatic payments, but I have read a lot of consumer complaints about their ATS and I don't feel I can trust them. Other options would be to... More...
    (Credit Cards, Finance, Banks)
  • Citybank Loans South Africa



    I was looking for a loan and Citibank approached me, the lady said that they are from Citibank New York and they give unsecure Loans. Ive delt with Jody Mans, Lesedi and Jessica. Up to date I had paid more than R4000 in admin fees for them to pay out a loan, Im not sure if this is a scam or these people are just plain incompetent. Everytime they say the loan will be paid, they will ask you for more money. They dont give reasons they threaten you and tell you if you dont pay you will loose your money just this one amount and you will get your loan and be refunded all fees. More...
    (Credit Cards, Finance, Banks)
    alida2293's Picture   alida2293    0 Comments   Comments
  • Sears Credit Card



    Christmas is a hectic time, but I have been a Sears customer for over 50 years, and I believe that will be coming to and end. I had not used my Sears Card for a while and they cancelled it, no problem there, but I got a new card set up and the payments normally are made early, but something bumped somewhere and apparently a payment did not get to Citibank and is 5 (that is a gross 5 days, how terrible) and I received a call from Citibank's collections department, I had to say hello 4 times and was about to hang up when someone (Richard No last Name) came on and proceeded to badger me... More...
    (Credit Cards, Finance, Banks)
    SamS's Picture   SamS    0 Comments   Comments
  • Citibank Teller Flushing, New York



    I went to Citibank a few days ago in Flushing, New York. I swiped my card and entered my pin for the teller. I made a deposit, which I have done many times. My problem was with the teller "Kitty Chen". She was so rude. I am 26 years old. I look very young for my age. The teller was very disrespectful, and outright rude. She questioned if the card account was mine. I answered "yes". I asked her if she wanted to see my New York State identification card, to verify my identity. She said no. Shaking her head in disapproval. She repeatedly asked if the account was mine, and... More...
    (Credit Cards, Finance, Banks)
    Raven87nyc's Picture   Raven87nyc    0 Comments   Comments
  • Need Support



    am a user of your citi bank credit card & I am facing bill issue problem since last 10 month i want to clear out of these issue i have made all valid dues except late fee and finance charges & services charges i have talked to several time to customer care regarding same but didnt get proper respond yet .i am very frustrated and disappointed of Citi card please resolve as soon as possible it my humble request other wise i will thrown out this card and close all citi account , More...
    (Credit Cards, Finance, Banks)
    Rahulyadav89's Picture   Rahulyadav89    0 Comments   Comments
  • Reversal _Fund Transfer



    I have a current account in Citbank. Transferred money using online transfer to another bank. After few days, the bank reversed full amount back to my citi bank account. Even after 9 days of the reversal information given to Citibank, they have not credited my money to my account. Whenever i call their call center, they will put on hold for about 10 minutes to see the status and say we will put a request to the department. I am not sure how many days it is going to take. To my knowledge it will not take more than a day or two(in rare cases) to get the amount reflected back into the account.... More...
    (Credit Cards, Finance, Banks)
    citiblue's Picture   citiblue    0 Comments   Comments
  • Ctibank not reversing charges...



    Citibank refused to reverse charges with a merchant that I purchased a timeshare from even though I provided them with documentation of cancellation. The reason they gave was because per MasterCard Association rules, if a vendor refuses your cancellation they can't reverse the charges. I contacted MasterCard directly and they had no idea what I was talking about. This credit card company is untruthful...I am canceling immediately. Very disappointed... More...
    (Credit Cards, Finance, Banks)
    Shelly1980's Picture   Shelly1980    0 Comments   Comments
  • Why should I trust Citibank?



    On Jan 9, 2012, I deposited $4715.42 total of 42 business checks to Citibank at 6414 18th Ave. Brooklyn, New York. They did not put this money into my account until on March 13, 2013. But Citibank removed $4715.42 from my account on April 25, 2013, and never notify me and no explanation letter either. The costumer supervisor told that the branch deny to put this credit back in to my account, because they destroyed all the checks and no copies. All they do is blaming on me. Is this the costumer%u2019s faulty? They said why you come back so late? What? If something happened to me and never... More...
    (Credit Cards, Finance, Banks)
    hlandim's Picture   hlandim    0 Comments   Comments
  • Crediti card application provider Providing wrong information



    HI. One of the person saying arun CITI bank from this number(91-8892644931 and 91-8892645459) called me and said he is from direct citi bank CC processing department and he want to process my card . i said i have CIBIL issue and i cant get CC, he assured me that thy are from upper level and no CIBIL report is required to get the CC and i will get the report within 10 days.and one of the consultent collected my details . now again my application Ref no:13091138704 is rejected. the guy called to me is not receiving my cal now. why bank people are sucking the customers by providing the wrong... More...
    (Credit Cards, Finance, Banks)
  • Paid off Citi credit card, now they want more money



    In May of this year, I decided to pay my Citi Visa card off in full. After logging in to their website, I found my current balance, and made a payment for that amount. 2 months later, I started receiving phone calls from Citi, saying I needed to log into my account and review a problem. Upon logging back in, I found a balance of $40, and a late fee to boot! I called Citi's customer service line, and was connected to a representative, who could not answer my questions, and offered to transfer me to the "escalation" department. Instead, I was disconnected. I called... More...
    (Credit Cards, Finance, Banks)
    DAdams79's Picture   DAdams79    0 Comments   Comments
  • citibank on utica and lenox



    i went here to sign up for over draft proctection , but the customer service sucks there completly, when i was trying to get serve. They try to seem nice but in all reality they let you wait forever and say you come in there with like some sweat pants you've been waiting for some time but somebody in suit comes in after you they take the person in suit before you, even though you was waiting like 30 minutes or so they discriminate on so many levels More...
    (Miscellaneous)
    alissa332's Picture   alissa332    0 Comments   Comments
  • VERY UNPROFESSIONAL CUSTOMER SERVICE



    Citibank Consumer Complaint I made a call to the citiphone banking hotline (65) 6225-5225, on around 1.30 pm on 21st August 2013 about my missed placed credit card 1-903703-004. The lady (Ms Gloria) who answered was very bad attitude problem!! She asked me all question to verify my credit card which I had given except the company name I am unable give the right company name because I have working with many company in the past and she feeling very negative.It 's that how the customer officer treat your customer .I hope as an service company(Bank) to look into it seriously. (Credit... More...
    (Credit Cards, Finance, Banks)
    Werner's Picture   Werner    0 Comments   Comments
  • Horrible customer service



    We are in the middle of a very unpleasant situation with CitiBank. My father-in-law had a home equity line of credit for 20 years (as well as a very substantial bank account) with CitiBank which was completely paid off in full well before he died in April 2012. In selling his condo, a title search turned up this mortgage and reported it as still active. My husband and his brother were notified that the closing would be delayed until a closure letter from the bank could be obtained. My husband started this odyssey on July 12, relaying all the necessary documents to the local CitiBank... More...
    (Real Estate, Brokers, Mortgages)
    mrsrubino's Picture   mrsrubino    0 Comments   Comments
  • left me waiting at counter too long



    I am pissed at the Brooklyn branch on Knickerbocker and Myrtle. I went in to the branch today, July 5th at around 2:47pm and the long was long. After patiently waiting, a Latino man told me to step up to the business accounts so he could service me. I slid my card and told him I wanted to get three checks and wrote down the names and amounts of the checks. They totaled 5500. He said it would be a $30 dollar charge. He studied the names for over 5 minutes and the told me he had to wait to get authorization. He left the counter and went in the back and never came back. I was furious... More...
    (Credit Cards, Finance, Banks)
    Myabee's Picture   Myabee    0 Comments   Comments
  • BAD CUSTOMER SERVICE



    I made a call to the citiphone banking hotline (65) 6225-5225, on 5 July around 1am about my credit card charges. The guy who answered was very bad attitude!!! He asked me to call back tomorrow because he couldnt help me. But becoz I had the same experience; they said they will call back and never called, so I told him I want to settle it now because i believe he will never call back. Then he said 'there is no one here can help you, if you want I put you on hold'. So i was put on hold but there wasn't any automated background music played so I tried to talk to him but no... More...
    (Credit Cards, Finance, Banks)
    Jadek's Picture   Jadek    0 Comments   Comments
  • Citibank Carelessness via phone and at the branch



    I was not able to use my debit card on July 1st when I was told it was deactivated due to the unusual activity. I was told to stop by a branch to get a new card with new numbers. I stopped by a branch yesterday and was given a temp card with the same exact numbers as my prior debit card. I called the 800 number this evening to inquire on the card numbers and the first rep I spoke with today put me on hold because she was going to verify the card number and came back to the phone to tell me she has confirmed it%u2019s a different set of numbers. Upon review of this information because I had... More...
    (Credit Cards, Finance, Banks)
    Michellepi's Picture   Michellepi    0 Comments   Comments
  • Poor customer service



    Went into my local Citibank branch that i have banked for over 3 years. Went to deposit a Cashiers check - which is as good as cash. Requested that the funds be made available immediately as I have to make a transfer to another Citibank account for some urgent reasons. First the teller completely ignored what i said, went ahead and made the deposit and hands over the slip to me! - not all funds are available. I asked her if she heard my request and she said, ' the system determines whats made availabel!'. i told her i have banked here for a long time and have done the same... More...
    (Credit Cards, Finance, Banks)
    vishruha's Picture   vishruha    1 Comments   Comments
  • Credit card website now difficult to use



    I used to be able to access my credit card website separately, but now Citibank requires me to access all accounts with a single login. The procedure for setting this up was very buggy, and it took me forever to complete. I spent 90 minutes on the phone to get it to work, and got inconsistent advice about what to do. Worse yet, the procedure for using virtual account numbers is now harder to use, requiring a code to be set to my cell hone. When using the web based launch of virtual account numbers, this is done twice. (Linux users, for example, must do it this way.) It is so... More...
    (Credit Cards, Finance, Banks)
  • Unnecessary late payment charges



    This is to bring into your notice that I, Kanti Shah CitiBusiness cardholder using this card since January 2004 and never defaulted any payment. I have been facing problems since December 2012 when I didn't receive my bill on time. Subsequently we called Citibank representative and asked for the original bill, without which we cannot pay the bill as, it is our accounts department policy. After repeated requests for the original copy of the bill, we finally received copy via post and we immediately cleared the account by cheque dated 23.01.2013. Further we received a bill for the... More...
    (Credit Cards, Finance, Banks)
    kanti1957's Picture   kanti1957    0 Comments   Comments
  • Ready Debit - Just want to make payment



    I've make a call today at 5.15am to check how much I need to pay for the Ready Credit amount. The agent Kratijah had do some verification question with me, however, I really cant the last transaction for my credit card. But she insist to ask this question or she can only let the manager call me after 9am. I've told her that I really cant remember when and where is the last tranx use for my CC. She can ask me another verification question ,right Now, Im unable to make the payment and I believe the interest will charge on me. I'm working mid nite shift from 10pm-6am, I need... More...
    (Credit Cards, Finance, Banks)
    mildred's Picture   mildred    0 Comments   Comments
  • Citibank cancelled my card



    Citibank cancelled my prepaid card without my permission. I now have to wait up to 4 business days to receive my Funds on a check. The customer service reps are rude. They don't treat you right just because you have a hearing problem. They will refuse to give you any information to file your complaint. I contacted them a while back concerning this cancellation. Nobody got back to me so I asumed everything was o.k. These are my funds and I should be able to use them. They give you the option of adding funds on the card and then they cancel your card. If your employer forces you... More...
    (Miscellaneous)
    Kate0124's Picture   Kate0124    1 Comments   Comments
  • Waited for 1 hour and couldn't open an account



    My husband and I went to Citibank to get a 'Secured Credit Card' under my name. The lady, who greeted us, had us waited for almost 30 minutes. Another representative came and let another couple cut the line without even asking who came first. Finally, the same lady has taken us to her room. Firstly; she couldn't figure out what to do with my maiden name on my passport and my marriage name on my SS card even I had my marriage certificate with me; she called 2 people to ask what name to put on my card which I've already told. Then she made another call to ask someone else... More...
    (Credit Cards, Finance, Banks)
    bernaatar's Picture   bernaatar    0 Comments   Comments
  • Citibank locked me out



    After spending 4 hours 2 days before because Citibank locked me out of my accounts their websiet and the phone app didn't work. They've now locked me out of my accounts telling me that my date of birth has changed since my birth and after being it being in their system for decades. FOUR, (4) supervisors told me to pop down to a branch as I MUST change THEIR MISTAKE.--Their branches are closed at this time. This means that my accounts were tampered with and my security breached. More...
    (Credit Cards, Finance, Banks)
    nonclient's Picture   nonclient    0 Comments   Comments
  • Citi prepaid refund program



    They have the worst costumer service I've ever experienced!! I have been dealing with them to get my money for almost 2 months now and still have no sign of it!! Every time I call , which is literally 2 times a week, they tell me they can't do anything and basically that I'm screwed but they will send it to their IT department. It's been there 6 times now and still no issue and all they can do is send it there. I WILL NEVER BANK OR USE CITI EVER AGAIN!!! If I could give a worse rating than this I would More...
    (Credit Cards, Finance, Banks)
    Knquinn3's Picture   Knquinn3    1 Comments   Comments
  • CITIBANK CHEAT



    Dear Lakshmi, Your statement " Consignee shifted " is wrong . The address available with you is my own house and permanent address. My not being available in the house when the courier has visited does not imply Consignee has shifted. My work involves constant travel but I keep visiting Hyderabad regularly. If I ever I shift, I will intimated my change of address. My email has Id has not changed. As per your mail, you are to send me my statement in both formats. I have neither received a email bill statement nor a mail verifying with me if I have shifted. This is clearly a... More...
    (Credit Cards, Finance, Banks)
  • Citibank Singapore Platinum SMRT Credit Card



    Citi - The bank that never sleeps and does not allow others to sleep!! Want to hear a story? There this this card member stuck way down in a remote Island called Guam and needs Urgent cash withdrawal at Kmart so as to enable him to go back to Sheraton Hotel where he stays and no- Taxi company accepts credit cards. There was no money changer nearby to exchange Singapore dollars and it was too late. Calls up the hotline 65-62387777 using a KMART employee's phone since roaming will be too expensive and promises to pay back the cost once he is able to withdraw cash. The person speaks to a... More...
    (Credit Cards, Finance, Banks)
    Anil231's Picture   Anil231    0 Comments   Comments
  • customer care service is not to help but to bother people



    sir My account no is 5219687558 . I have an account in hydrabad. on 1st Jan 2013 cheque no 158025 for Rs 11050 god dishonured due to post date issue. As i shifted from the hydrabad to Bangalore I contacted city band customer care officer and they told me the cheque is with them only. I requested them to send the cheque on the alternative address. they game me some enquiry no 5513019670 . when i did n't receive the cheque till 8th jan 2013 i contacted them further to know about the cheque they told me the cheque is still with the bank and they are about to send . Then again a new... More...
    (Credit Cards, Finance, Banks)
    vineet2888's Picture   vineet2888    0 Comments   Comments
  • Citibank Did NOT Notify for New Fees



    Citibank decided to place a $20.00 monthly fee and raised the min balance to 15K on a previously no fee checking account WITHOUT any notification. Is this lawful? I call the charges unauthorized for I am unaware of it. Don't this company have a policy on account modification? No postal, No email, Not even a message on my online banking account to notify of the new fees. Citibank do not have the right to charge without consent! Ctibank did not give any chance for the customer to decide, switch to another type of checking account, or to close the account. Unfortunately I trusted Ctibank... More...
    (Credit Cards, Finance, Banks)
    Jolei's Picture   Jolei    1 Comments   Comments
  • Credit Card



    Hello, I have been a credit card holder for 30 years with Citi Bank, like most of the people in the USA, I have had some hard times, I recently called citi bank and tried to make a payment plan for my card, in no way did I ask for any kind of reduction, all I wanted to do was have a payment plan a month that I could afford. The answer was no, we can not help you. What is up with this, Citi Bank does not care about people, If anyone out there is thinking of using Citi bank, my advise to you is don't they will not work with you More...
    (Miscellaneous)
    maxieroc's Picture   maxieroc    1 Comments   Comments
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