Citibank Reviews and Complaints

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Citibank Reviews

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  • city bank credit card settlement



    Dear Customer Care, I have requested for settlement of my card 2 months back, initiated call so many time.Last week also have confirmed customer care to initiate the process to close my card.Now again 2 months unnecessary charges got charged to me.I have requested when the amount was 28k, now it has been increased to more that 30k.I need my settlement calculation to happen on 28k when i have informed for a settlement.Pl initiate to close my card asap, i don't want further harassment.I am not been using this card for more than a year now, has been blocked already, am asking for a... More...
    (Credit Cards, Finance, Banks)
    krishanu's Picture   krishanu    0 Comments   Comments
  • Remittance of Funds to cibc branch at canada



    my son maintens an account with cibc branch at edmonton.due to some obvious reason ,as a father i want to remit some $500 dollars through your university avenue branch at chicago.but the branch authority did not turn up my request reason best known to them.As i have no account in any of your branch ,it is not possible for them to remit the amount as said .I am astonished a meagre amount viz,$5oo can not be remitted in an emergency situation by a father who is not maintaing any account.Please for the better service to the customers/constituents(as per present Internationalbanking law ,who... More...
    (Credit Cards, Finance, Banks)
    arun89895's Picture   arun89895    0 Comments   Comments
  • teller citibank



    I went to citibank branch with a check,instead of deposit on my account want to get cash,the teller gave me cash and make also deposit into my account did try to resolve the situation call and talk to different ppls about it,explain that the teller made a mistake,been talk like a was my fault they frose my saving account,sick and tired of citibank mess up my money, I been with them for 5years now and now is enough those ppls need training!!! I am about to close my account!!! More...
    (Credit Cards, Finance, Banks)
    bmatali24's Picture   bmatali24    0 Comments   Comments
  • Applying at Citibank is a mistake.



    applied so many times at citibank i have 7 years of experience called the recruiter like 20 times then she called back her name is Veronica. the worst recruiter in the world she called me back to let me know to please stop calling her and stop applying because there is nothing here for you. she is a very unprofessional women. She should not be in the position that she is in. I will never apply again and never open an account at CItibank. More...
    (Miscellaneous)
    mrego2828's Picture   mrego2828    0 Comments   Comments
  • Employee Hector Rodriguez



    180 W Merrick Rd, Freeport, NY 11520 CITIBANK I WENT TO THIS BANK A MONTH AGO, MY HUSBAND AND I WANTED TO OPEN AN ACCOUNT FOR BOTH WHEN WE MET A GUY " HECTOR RODRIGUEZ", HE ENROLLED US AND TOLD US HE WILL MAIL OUR CARD BY MAIL IN 7 Business DAYS WHICH CARD NEVER CAME. TWO WEEKS LATER, I WENT TO THE BANK TO FIND OUT WHERE THE CARD IS. HE SAW ME AND I TOLD HIM ABOUT IT HE RESPONSE WAS: I WILL SEND IT BY UPS YOU WILL GET IT IN 2 DAYS, AND AGAIN NEVER GOT IT NEVER RECEIVED, HE WAS PLAYING WITH US. LAST WEEK, I WENT THERE TO SEE THE MANAGER AND ASK HER FOR THE CARD AND SHE WAS NOT... More...
    (Credit Cards, Finance, Banks)
  • Citibank at Freeport.



    180 W Merrick Rd, Freeport, NY 11520 CITIBANK I WENT TO THIS BANK A MONTH AGO, MY HUSBAND AND I WANTED TO OPEN AN ACCOUNT FOR BOTH WHEN WE MET A GUY " HECTOR RODRIGUEZ", HE ENROLLED US AND TOLD US HE WILL MAIL OUR CARD BY MAIL IN 7 Business DAYS WHICH CARD NEVER CAME. TWO WEEKS LATER, I WENT TO THE BANK TO FIND OUT WHERE THE CARD IS. HE SAW ME AND I TOLD HIM ABOUT IT HE RESPONSE WAS: I WILL SEND IT BY UPS YOU WILL GET IT IN 2 DAYS, AND AGAIN NEVER GOT IT NEVER RECEIVED, HE WAS PLAYING WITH US. LAST WEEK, I WENT THERE TO SEE THE MANAGER AND ASK HER FOR THE CARD AND SHE WAS NOT... More...
    (Credit Cards, Finance, Banks)
  • Citibank



    Personally if Citibank are arrogant enough to treat me this way I feel sorry for the companies and population of Singapore and others not as well off as me and not able to question back as well as me! Interesting to see how much time and effort that the Singapore government spends promoting a world class corporate environment only to have a company like Singapore's Citibank fail to understand how the basics of customer service can destroy the Singaporean peoples and governments good work of the worlds perceptions of professionalism so easily. I personally support Singapore and... More...
    (Credit Cards, Finance, Banks)
    Ben01's Picture   Ben01    0 Comments   Comments
  • citibank WAS A GREAT COMPANY!



    I make 3 payment to citibank monthly to avoid late fees. I pay hundreds more than the minimum. Each time I call and speak to someone in INDIA and after being on hold for several minutes a few time, the person person doesn't understand why I have the late fees. I am put on hold while the person speaks to their supervisor and then I'm told my payments went on the prior months payment. citibank is making money on late fees and making payments appear late so it can increase the APR!! BEWARE citibank ISN'T THE TRUSTWORTHY COMPANY THE USED TO BE! Jim from Texas More...
    (Credit Cards, Finance, Banks)
    Jimdallastx's Picture   Jimdallastx    0 Comments   Comments
  • Worst customer service ever



    The worst customer service ever. I had a citi prepaid account because I work for sears. I filed a dispute for a my card being charged twice by the same merchant and it's been two months since I filed the dispute. The merchant charged my card again and when I called the bank to speak to someone the lady started yelling over me . I was so pissed off I asked to speak to her supervisor he was no help! I'm going to change my direct deposit to a different card More...
    (Credit Cards, Finance, Banks)
    Hottie20's Picture   Hottie20    0 Comments   Comments
  • recover funds from closed account



    I recently opened a citi bank account and deposited 5 checks from jobs that i do and 2 of them bounced but i paid the bank back for the 2 which were 320.00&210.00.So the bank manager asks where did they come from and i told him anyway he says we are closing your account and the rest of the funds in the account cannot be returned to you,and your account is being investigated.The man is clearly a raciest and thinks everything is suspect when it was really legit.I need my money so what can i do before i take the police to the bank,they treated me like a dog and they have put fraud on me... More...
    (Credit Cards, Finance, Banks)
  • Gift cards



    I am a citibank account holder. I had citibank credit card points which i wanted to redeem. I chose lifestyle gift cards worth 1000 bucks. After few days i got a message saying the gift cards have been delivered. But i had not received my gift cards. When i called the customer care to inform the same, they say they are not responsible for that. I mean how can they be so arrogant, what if a credit card was handed over to a wrong person, instead of gift cards. This is so disappointing. How can they deliver it to a wrong person and say it has been delivered. Losers! get a life. More...
    (Shopping, Chain Stores)
    Gowthami's Picture   Gowthami    0 Comments   Comments
  • Liers



    As i opend d suvidha account in bangalore. Even i applied for credit card rewards card. When I spoke to costumer care thy said, cant provide me a card as my Careteria doesn't match pls apply after 6 months. But to be clear I dony know what you people see to give a card who are in need you people won't give a cad at all who are not inneed you (citi bank) fuckers give them card. My colleague's who work with me get less salary but they got the credit card. Not me. Advice me how can I file a complaint on citi bank people More...
    (Credit Cards, Finance, Banks)
    mhsam07's Picture   mhsam07    0 Comments   Comments
  • Service is bad and did not set expectations right



    Every sales is so helpful when they want to make sales out of you by signing the credit card. Eventually, saying that you will receive free luggage after a month you sign up and you can choose the color as well. So I signed then the nightmare begins. I texted the sales person that helped me to sign up and he says that they already send me an SMS for the luggage collection which I did not receive at all. I was wondering why can't they just send a letter instead. Fine! I go to the collection place in Clarqe Quay, Singapore. The collection of gifts is being outsourced to the company... More...
    (Credit Cards, Finance, Banks)
  • A simple Tax Return



    I filled for my taxes in Early March this year. The City Office said there were no problems and that it should be in my account within two weeks. Little did I know ... that this company better suits the name SHITYBANK! They had the correct photo, the correct address, the correct amount to be deposited in the correct account number. But ... due to 1 Katakana symbol being unreadable ... the cancelled the payment. WHAT THE F**K?! Are you kidding me!? That's not even my fault and your keeping MY money hostage. As soon as I leave Japan, I will close that account and NEVER use or recommend... More...
    (Credit Cards, Finance, Banks)
    trdarkshire's Picture   trdarkshire    0 Comments   Comments
  • Gov. Travel Cards and excess fees



    I was injured in Afghanistan, flown from one hospital to another. Part of my travel was put on orders and charged to my card. Because I was in the hospital I had no way of tracking my travel expenses or able to file a travel claim. I was notified that my card was past due and I called right away to inform them of my situation. I called my command and also informed them of the oversight and was told that everything would be taken care of for me. When I finally return home I'm notified of a $29 late fee. I called and explained the situation hoping that I might be granted some form... More...
    (Credit Cards, Finance, Banks)
    madfrog's Picture   madfrog    0 Comments   Comments
  • authorized signer



    I am trying to have my son removed as authorized signer on my account because he is trying to buy a house and due to both my husband and I losing our jobs we have had to go through a Debt Solution company to settle with our creditors. We have contacted Citibank more than 6 times; by fax and phone. We were told initially it would take up to 21 days and after over a month were just told it could take up to 90 days, How is it that he can be added as an authorized signer in one hour without giving any information but his name and it takes up to 90 days to remove him?? Neither my son nor I... More...
    (Credit Cards, Finance, Banks)
  • Poor service @citi bank.



    11pm @night I saw online that my tax return was sent to my bank it's then I realized that I gave the irs a wrong account number because the money wasn't credited to my account so I called the bank, that was the worst mistake I made in my life the service was poor , I offered to give the citi bank rep the same number that I gave to the it's so atleast she could check to check and see if the poor service belongs to someone else , but she refused I've been with citi bank for a little over a year but as soon as this situation is over I'm closing that accout poor serviceo More...
    (Credit Cards, Finance, Banks)
  • What a rip-off from city bank on home depot credit cards



    I had a home depot credit card for 8 years until this morning, the card had been dormant for over 6 months. I spent $41 on the card, sent in $26 via BOA bill pay meant to post on the 4th but did not post until the 8th. Citi charged $35 for non payment. So the next bill payment of $20 was not enough to cover their required payment of $35 plus whatever charges. I called in to speak to the customer NO SERVICE and I was told it was company policy to charge $35 for non payment of bills. I tried to reason with the but that was company policy so no change. The long and short of it is that the... More...
    (Credit Cards, Finance, Banks)
    Borash124's Picture   Borash124    0 Comments   Comments
  • citibank worst of its kind. nothing but misery and frustration



    I have had an account with citibank for a year now. it started out with they couldnt get my address changed. that itself took me 4 month. this is a join account but the other person couldnt remember the pin so we had asked for the pin to be sent 5 times(we still do not have it) since last Dec. its end of March right now. they keep on saying we sent it but it never comes. during that time, they altered my my address that I had to rectify the situation three time. what made it worse was we could not get into our account since they altered our security answers and we had to fedex them.... More...
    (Credit Cards, Finance, Banks)
    pochi00's Picture   pochi00    0 Comments   Comments
  • email spamming from CitiBank



    The city bank account (owner : Sangram H. Ghatage) is linked with my email address mailsangram@gmail. Due to whcih I am getting so many emails about the transactions. And no any email contains the details where and how I can raise the complaints regarding removing my email address from that account. Though the funny part is- email says - "If you are not the intended user, please inform us." (no details provided) and also says- "You can not reply this email" :-) More...
    (Credit Cards, Finance, Banks)
    sangramp88's Picture   sangramp88    1 Comments   Comments
  • Website designed for your failure



    Citibank has created a website that only works with the most modern Mac, and Windows operating systems. Which makes my life very difficult. I have an old mac laptop and work exclusively with linux at work. Customer service has told me the issue happens is because I don't have cookies enabled. BS! Try using any browser for 5 minutes with out cookies the internet is useless with them turned off. It seems like it would be simple enough to do automatic payments, but I have read a lot of consumer complaints about their ATS and I don't feel I can trust them. Other options would be to... More...
    (Credit Cards, Finance, Banks)
  • Issue in ECS



    Hi Team, I am having personal loan in CITI Bank and Loan No: LGGBA26530891, there is a problem in ECS for EMI and every time they are asking me to do manual payment through online. It is very difficult to me to do every time, I have given all valid documents for ECS facility and you people are failed to do ECS for EMI, and they are creating problem to me every month. Even I have called to customer care for couple of times and unfortunately I am not getting proper response from them, So please resolve this issue ASAP. Thanks, Sainath 9742310727 More...
    (Credit Cards, Finance, Banks)
  • Citybank Loans South Africa



    I was looking for a loan and Citibank approached me, the lady said that they are from Citibank New York and they give unsecure Loans. Ive delt with Jody Mans, Lesedi and Jessica. Up to date I had paid more than R4000 in admin fees for them to pay out a loan, Im not sure if this is a scam or these people are just plain incompetent. Everytime they say the loan will be paid, they will ask you for more money. They dont give reasons they threaten you and tell you if you dont pay you will loose your money just this one amount and you will get your loan and be refunded all fees. More...
    (Credit Cards, Finance, Banks)
    alida2293's Picture   alida2293    0 Comments   Comments
  • Won't Admit Fault



    Citibank Online Bill Payment Software changed the address and zip code of my payee to some stored value that was wrong. My bill payment was returned by the Post Office and I received a LATE notice. Now Citibank will not admit fault and will only claim that I input the wrong values. This started off as a small problem but escalated into a life of its own when I realized that Citibank will only find itself faultless and call me a liar. Repeated employees and managers have taken this stance. It is not correct. More...
    (Credit Cards, Finance, Banks)
  • Sears Credit Card



    Christmas is a hectic time, but I have been a Sears customer for over 50 years, and I believe that will be coming to and end. I had not used my Sears Card for a while and they cancelled it, no problem there, but I got a new card set up and the payments normally are made early, but something bumped somewhere and apparently a payment did not get to Citibank and is 5 (that is a gross 5 days, how terrible) and I received a call from Citibank's collections department, I had to say hello 4 times and was about to hang up when someone (Richard No last Name) came on and proceeded to badger me... More...
    (Credit Cards, Finance, Banks)
    SamS's Picture   SamS    0 Comments   Comments
  • Citibank Teller Flushing, New York



    I went to Citibank a few days ago in Flushing, New York. I swiped my card and entered my pin for the teller. I made a deposit, which I have done many times. My problem was with the teller "Kitty Chen". She was so rude. I am 26 years old. I look very young for my age. The teller was very disrespectful, and outright rude. She questioned if the card account was mine. I answered "yes". I asked her if she wanted to see my New York State identification card, to verify my identity. She said no. Shaking her head in disapproval. She repeatedly asked if the account was mine, and... More...
    (Credit Cards, Finance, Banks)
    Raven87nyc's Picture   Raven87nyc    0 Comments   Comments
  • Need Support



    am a user of your citi bank credit card & I am facing bill issue problem since last 10 month i want to clear out of these issue i have made all valid dues except late fee and finance charges & services charges i have talked to several time to customer care regarding same but didnt get proper respond yet .i am very frustrated and disappointed of Citi card please resolve as soon as possible it my humble request other wise i will thrown out this card and close all citi account , More...
    (Credit Cards, Finance, Banks)
    Rahulyadav89's Picture   Rahulyadav89    0 Comments   Comments
  • Reversal _Fund Transfer



    I have a current account in Citbank. Transferred money using online transfer to another bank. After few days, the bank reversed full amount back to my citi bank account. Even after 9 days of the reversal information given to Citibank, they have not credited my money to my account. Whenever i call their call center, they will put on hold for about 10 minutes to see the status and say we will put a request to the department. I am not sure how many days it is going to take. To my knowledge it will not take more than a day or two(in rare cases) to get the amount reflected back into the account.... More...
    (Credit Cards, Finance, Banks)
    citiblue's Picture   citiblue    0 Comments   Comments

Citibank Reviews By Product

 

Citibank Comments


sunny0 says: (7 months ago)
 0
there was a game for citibank in one of the malls in Dubai , where you roll a ball and if it get in a circle, you would win from 100 dhs upto 500 dhs, everyone was gathering and wanted to get money, I won 200 dhs , then they told me to write my name on a paper and the amount I won , I did that , then they said they will call me in 3 days( which was the national day of UAE) , and they did not , they I sent an e-mail and after a month a guy replied , " you would get the money , if you open a bank account" , this was not stated when I played the game and the rest of the people who were gathering did not know this.



eduardo326 says: (10 months ago)
 0
got denied a credit card limit increase
they said there is a collection in my credit report
which got paid 2 yeras ago
only beeng with citi bank for a 1year
it seems like equifax did hide this collection when i applied for the card.



russelldean says: (2 years ago)
 0
Went in to the Sears store, and asked for a payoff amount. Was given the phone to get the amount from citibank. Paid over $1400 in cash at the sears store to pay balance in full. Was sent to collection just over a month later for $15. citibank said the payment takes up to 48 hours to process. what a bunch of crap. i paid the balance i was given, at the store which name is on the card. should have been credited paid, at the time it was paid. My credit score dropped 94 points. My preapproved home loan is now no longer available to me. Citibank said they will not remove the late payment, or extra charge. I will continue to blow up citibank with my social media, until they do the right thing.



jamesrudoy says: (4 years ago)
 0
CitiBank extorted unearned low balance service charges from me by leaving my deposit account open after I withdrew my entire balance and then sent Citi a secure message that I wanted that withdrawal to close my accounts.



msb93 says: (5 years ago)
 0
Richard D. Parsons
Chairman of the Board of Directors
Citigroup , 399 Park Avenue,
New York City, New York 10043

Dear sir

1.Communication failure at CITIBANK
2.Services failure At Citibank
3.Professional failure at Citibank


I Faxed the report and complaint of services failure and professional failure at Citibank Abu Dhabi in United Arab Emirates to Mr Vikram Pandit at his fax numbers 001 210 357 8366 and 001 210 677 1331
But I hear nothing from Vikram Pandit or his office or local manager or my relationship manager.

I also faxed the same copy for Mr Willianm J mills who is director for middle east and I hear nothing from him or his office or from local people at Citibank.

I faxed another copy at 001 877 8882520 which the person at the directory inquiry on 1-800-285-3000 gave me first for Mr Ben S. Bernanke to fax the complaints . But hear nothing from him or his office or any body else on his behalf.

Today on 15August 09 at 12.35 to 12 .45 Abu Dhabi time when I called 001-285 -3000 and got connected to a representative from the option menu to find location “by the code” one who told his first name as Rahul did not give me your office fax number and violated my Right to information. Just 10 minutes prior to this another representative who told his name KUMAR kept me on hold for a long time and never returned to give me your office fax number .

This spells the communication failure at no where else but at the directors and chairman office levels at Citibank New York head quarters . so any one can imagine what can be the state of communication failure at Citibank smaller branches like Abu dhbai. In this branch my phone calls are never returned and if one person is not at his /her seat the other person will never take the phone and no one will answer any messages left irrespective or staff or relationship manager.

The service failure in short is that I did get redemption funds transferred to my investment account with ADCB bank for the last one half month in spite of daily chasing up the relationship manger one Mr Rajeev warier since he shows his business more than a global CEO and blames Citibank Dubai for communication failure i.e not sending him my investment details and data .

One time I visited Dubai Oud Mehta tower Citibank NRI section and one Mr Deepak Verma also a relationship manger said that he can not retrieve data from Cehhani in India and I from ruwais to Dubai 800km both ways in wane on his advice to come to dubai.

Citibank is is putting up lot of expensive fashions and styles in the office and fat salaries for staff managers and executives but not able to improve communication facilities and skills can easily be bad recipe for the bank as it is now effecting customers it will soon show up in the bank’s business.



The professional failure is that my investment has grown into minus over four years with Citibank where as with other banks and institution I have made industry average profits. My relationship manger at Citibank Abu Dhabi was not able to move my funds from equity to liquid funds and let my fund falls with crisis, where I was able to make my own controlled funds to liquid at 30 % down from the market peak.

Citibank Abu Dhabi has never sent me any communication on my fund status , market situation or advise to take any action .
At this rate of communication failure i can only think of wasting my time energy and money with Citibank and will withdraw out of it gradually.
But since my funds have not been moved to my another banks account and I have suffered on many counts for this professional failure of Citibank I want to ask you if u can do any thing needful on urgent basis then please do it and let me know .
Thanks n regards

Sincerely

Brij Mohan Sharma
P.O. Box 665
Abu Dhabi Gas Industries Ltd.




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